Refund policy

Returns & Refund

Merchant: Norvexa Commerce Inc
At veloqina strive to make our customers 100% satisfied with the product
they've purchased from us. if you are experiencing any shipping or products
issue, or you're feeling frustrated, then please send us an email and our team will
assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will
be returned to us, or we will just ignore your request to save everyone the
trouble.
ORDER CANCELLATION
If you are canceling your order which has not yet to be shipped out, please kindly
contact us via support@veloqina.com. For the fastest resolution, please include you'l
order number. Thanks!
We accept order cancellation before the product is shipped or produced. if the
order is cancelled you will get full refund.
Cancellation Timeframe: Customers are allowed to cancel their order within 1
day(24 hours)of placing the order.
Order Processing Time: Orders will be processed within 3 business days of
ordering and shipped the next day after the processing day. Please note that we
do not ship on weekends.
If a cancellation request is made before the order has been shipped and within
the allowed i-day cancellation period, the order can be canceled. once the order
has been processed and shipped, cancellation is no longer possible.

RETURN
We would accept returns if you notify us via email at support@veloqina.com.
Make sure to contact us within 60 days after your package has been delivered
according to the tracking information provided).
To be eligible for a return, your item must be in the same condition that it was in
when you received it.
It must also be in the original packaging.
The following information is needed to process your request:
The name and email address used to place the order
Reasons for return
REFUND
If you feel the product that you've purchased does not show the requirements
that you initially had in mind, then you do have the option to request a refund
Here are the circumstances in which refunds will be granted:
If the product you've purchased is completely non-functional.
If you did not receive your product within 60 business days after the date that
your order has been placed.
Please Note:
Refund will go back to your account in 3-5 business days.
You will be responsible for paying for your own shipping costs for returning item
Shipping costs are non-refundable. lf you receive a refund, the cost of return
shipping will be deducted from your refund
You cannot ask for a refund if:
Your order did not arrive due to factors within your control (i.e. providing the
wrong shipping address, not being at home for delivery, not picking up the packages as requested)
Your order did not arrive due to exceptional circumstances outside the control of
Our Store (i.e. not cleared by your country customs, delayed by a natural
disaster, showed "delivered" in the tracking system, shipped in your mailbox but
was lost)
More questions related, please contact us via email at support@veloqina.com
RETURN ADDRESS
425 Market St Suite 210 Sioux Falls, SD 57104